PRIVACY POLICY

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 D&G Lab Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, phone, email, text messaging, and in-person services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website or services, you agree to the practices described in this Privacy Policy.

 We may collect personal information including, but not limited to:

• Full name 
• Phone number 
• Email address 
• Mailing address 
• Date of birth 
• Government-issued identification (when required) 
• Information related to requested testing services 
• Payment and billing details 
• Messages submitted through contact forms, email or text

 Automatically Collected Information

When you visit our website, we may collect:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Referral sources 
• Cookies and analytics data

 We may use your information to:

• Respond to inquiries 
• Schedule appointments 
• Provide DNA testing and drug testing services 
• Verify identity when required 
• Process payments 
• Communicate updates and results (when authorized) 
• Improve our website and customer experience 
• Comply with legal, regulatory, and accreditation requirements 
• Prevent fraud or misuse

 Certain services may require the collection of sensitive personal data, including identity documents or biological sample information. We handle such information with appropriate confidentiality and security measures and only as necessary to perform requested services. 

 We do not sell your personal information.

We may share information only, when necessary, with:

• Accredited laboratories and testing partners 
• Payment processors 
• Service providers assisting operations 
• Government agencies or courts when legally required 
• Authorized representatives designated by you 

All sharing is limited to what is reasonably necessary.

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no internet transmission or storage method can be guaranteed 100% secure

 We retain information only as long as necessary to:

• Provide requested services 
• Meet legal or regulatory obligations 
• Resolve disputes 
• Maintain required business records 

Retention times may vary depending on service type.

 You may contact us to:

• Request access to certain personal information we hold 
• Correct inaccurate information 
• Ask questions about data handling 
• Opt out of non-essential marketing communications 

Some requests may be limited by legal or operational requirements.

D&G Lab Services may provide certain health-related screening or testing services. Not all services are subject to HIPAA. Where applicable, protected health information will be handled according to applicable law and provider requirements. 

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.